FAQ
Product
Measurements are provided on each product page, making it easy to visualize the fit by comparing them with your own clothing.
The measurements shown in our store are taken from a sample of each item and size. Depending on the fabric type or condition of the item, there may be slight discrepancies between our measurements and those taken by customers. Please be aware of this in advance.
The product images are displayed in colors as close to the actual product as possible. Please check the image pages for color variations, even if the color name is the same.
Please note that the color of the product in images of models, banners, and on the page may vary due to factors such as shooting location, lighting, and other conditions.
*The color may also be affected by your monitor settings or the protective film on your smartphone. Please keep this in mind.
If you use the 'Restock Notification' function on the product pages, you will receive an automatic email notification to your registered email address when the product becomes available for purchase. Please click on 'BACK IN STOCK' on the product page and register your email address.
*Please note that the automatic notification feature does not guarantee your purchase, as it does not reserve inventory for you.
All of our products are sold through authorized distributors. *We do not sell non-standard or used products.
Shipping
We strive to ship out every order in 2-3 business days and our customers typically receive their orders within 5-6 days of shipping.
Estimated Shipping Days
Most East Asian countries and North America : 4-5 days
Other countries : 5-6 days
*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
Please see below for more information.
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Please see below for more information.
Fedex
We regret to inform our customers that Haku-clothing is unable to ship to the locations below at this time.
Afghanistan
Belarus
Congo
Crimea
Cuba
Iran
Iraq
Japan
Lebanon
Liberia
Libya
Moldova
Myanmar
North Korea
Republic of Türkiye
Somalia
Sudan/South Sudan
Syria
Tajikistan
Yemen
Zimbabwe
Service disruptions due to situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.
Please see below for more information.
Returns and Exchanges
We hope you are completely satisfied with your purchase from Haku Clothing. If for any reason you are not, we gladly accept returns and exchanges for brand-new, unused items.
Return & Exchange Conditions
- Returns are accepted within 14 days of delivery, or 7 days after your return request is approved, whichever is later.
- Items must be unworn, undamaged, and in their original packaging.
- Shoes must not be tried outdoors or on rough surfaces.
- For exchanges, please return the original item and place a new order.
Items Not Eligible for Return
- Items returned after 14 days from the delivery
- Used, washed, modified or damaged items
- Items that have been wrinkled when tried on (mainly leather products).
- Items with odors (perfume, smoke, etc.)
- Items that their box, instruction manual, accessories, etc. are damaged, broken, lost, or discarded.
- Poorly packaged returns
- Underwear, socks, and other intimate items
Please see below for more information.
Please submit a refund request form below.
Please see HERE for more information.
Please notify our customer team/submit Return Request From PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you).
If you have any further questions, please do not hesitate to contact us at:
info@haku-clothing.com
