FAQ
Product
Measurements are provided on each product page, making it easy to visualize the fit by comparing them with your own clothing.
The measurements shown in our store are taken from a sample of each item and size. Depending on the fabric type or condition of the item, there may be slight discrepancies between our measurements and those taken by customers. Please be aware of this in advance.
The product images are displayed in colors as close to the actual product as possible. Please check the image pages for color variations, even if the color name is the same.
Please note that the color of the product in images of models, banners, and on the page may vary due to factors such as shooting location, lighting, and other conditions.
*The color may also be affected by your monitor settings or the protective film on your smartphone. Please keep this in mind.
If you use the 'Restock Notification' function on the product pages, you will receive an automatic email notification to your registered email address when the product becomes available for purchase. Please click on 'BACK IN STOCK' on the product page and register your email address.
*Please note that the automatic notification feature does not guarantee your purchase, as it does not reserve inventory for you.
All of our products are sold through authorized distributors. *We do not sell non-standard or used products.
Shipping
Please see below for more information.
Please see below for more information.
Fedex
Please see below for more information.
Returns and Exchanges
IMPORTANT
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
Return Policy
Returns and exchanges must be initiated within 14 days of receiving your order.
Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days after the return/exchange request is confirmed.
All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.
Items purchased at a discount are generally ineligible for returns or exchanges unless returns or exchanges are specified as allowed in individual campaigns.
Undergarments (underwear, socks etc) are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
Returns that do not meet the above requirements will not be accepted.
If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via reward points/a cash coupon, we won't deduct the original shipping costs.
You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
How to Return/Exchange
Initiate a Return/Exchange
Within 14 days of receiving your order, please send your return/exchange request to customer service via haku-clothing@lingble.com or live chat with the information set out below.
For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
For Exchanges: Please provide customer service with your order number, the item you would like to exchange and the model/size of the item to be exchanged.
Select Shipping Method
Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the address provided by Customer Care.
On the air waybill please include your invoice number and note "Return shipment to Japan".
All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
Package the item(s)
Pack your item(s) and invoice into a bag or box.
Send return tracking number
Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to haku-clothing@lingble.com.
Refund Process
If you have an account, login here.
You may choose to receive your refund in the original form of payment or as a store credit/coupon.
Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via haku-clothing@lingble.com or live chat and they will gladly assist you.
